Domestic IT Helpdesk Attendant

Domestic IT Helpdesk Attendant in the IT-ITeS Industry is also known as a Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive , Helpdesk Coordinator.

Brief Job Description : Individuals at this job are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults etc.

Personal Attributes : This job requires the individual to have thorough knowledge of various technology trends and processes as well as have updated knowledge about IT initiatives.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)

• DEAL DIRECTLY WITH IT SERVICE REQUESTS/INCIDENTS
• MANAGE YOUR WORK TO MEET REQUIREMENTS
• MAINTAIN A HEALTHY, SAFE AND SECURE WORKING ENVIRONMENT

Certificate Course Of Web Developer

Web Developer in the IT-ITeS Industry is also known as a Web Designer.

Brief Job Description: : Individuals at this job are responsible for designing and maintaining web-based applications that include static and dynamic content. This includes the design, layout, and coding of a website.

Personal Attributes :This job may require the individual to work independently or in teams. The individual should be result oriented. The individual should also be able to demonstrate skills for communication, creative, and logical thinking.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)

• Contribute To The Design Of Software Products And Applications
• Manage Their Work To Meet Requirements
• Work Effectively With Colleagues
• Develop Media Content, Graphic Designs For Software Products And Applications
• Maintain A Healthy, Safe And Secure Working Environment
• Provide Data/Informati On In Standard Formats
• Develop Their Knowledge, Skills, And Competence

Certificate Course Of Junior Web Developer

Web Developer in the IT-ITeS Industry is also known as a Web Designer.

Brief Job Description: : Individuals at this job are responsible for designing and maintaining web-based applications that include static and dynamic content. This includes the design, layout, and coding of a website.

Personal Attributes :This job may require the individual to work independently or in teams. The individual should be result oriented. The individual should also be able to demonstrate skills for communication, creative, and logical thinking.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)

• Contribute To The Design Of Software Products And Applications
• Manage Their Work To Meet Requirements
• Work Effectively With Colleagues
• Develop Media Content, Graphic Designs For Software Products And Applications
• Maintain A Healthy, Safe And Secure Working Environment
• Provide Data/Informati On In Standard Formats
• Develop Their Knowledge, Skills, And Competence

Certificate Course In Hardware, Peripherals & Installation (CCHPI)

Field Technician: Also called ‘Service Technician’, the Field Technician provides after-sale support services to customers, typically, at their premises.

Brief Job Description: The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring peripherals such as printers, scanners, and network devices.

Personal Attributes :The job requires the individual to have: the ability to build interpersonal relationships and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)

• FUNDAMENTALS OF COMPUTER
• OPERATING SYSTEM CONCEPTS
• OVERVIEW OF WORD, EXCEL & POWERPOINT
• BASIC ELECTRONICS (ANALOG AND DIGITAL)
• COMPUTER HARDWARE & PERIPHERALS
• INTERNET AND E-MAIL
• INTALLATION OF OPERATING SYSTEM AND SOFTWARE
• ANTI VIRUS INTALLATION
• PRACTICE AND REVISION SESSION

Certificate Course In Hardware & Networking

Field Technician: Also called ‘Service Technician’, the Field T provides after-sale support services to customers, typically, at their premises.

Brief Job Description: The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring hardware equipment such as servers, storage, and other related networking devices.

Personal Attributes :The job requires the individual to have build interpersonal relationships, a customer-centric approach, and critical thinking. The individual must be willing to travel to client premises to attend to calls at different locations.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)

• FUNDAMENTALS OF COMPUTER
• OPERATING SYSTEM CONCEPTS
• OVERVIEW OF WORD, EXCEL & POWERPOINT
• BASIC ELECTRONICS (ANALOG AND DIGITAL)
• COMPUTER HARDWARE & PERIPHERALS
• INTERNET AND E-MAIL
• INTALLATION OF OPERATING SYSTEM AND SOFTWARE
• ANTI VIRUS INTALLATION
• PRACTICE AND REVISION SESSION

Digital Marketing

Brief Job Description: : Individuals in this job are responsible for managing all search engine optimization activities such as making content, keywords strategy, link building for website strategy to increase rankings in all major search networks and drive organic traffic to the website.

Personal Attributes :The individual must have good written and oral communication skills. The person should be a quick learner with an ability to comprehend and communicate information effectively. The individual is also required to have good analytical and quantitative skills to be able to interpret and analyze the campaign results.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)

• INTRODUCTION TO DIGITAL MARKETING
• SEARCH ENGINE OPTIMIZATION (SEO)
• SEARCH ENGINE MARKETING (SEM)
• ONLINE MARKETING
• DIGITAL MARKETING
• SOCIAL MEDIA MARKETING (SMM)
• GOOGLE ADSENSE AND AFFILIATE MARKETING

Associate - Desktop Publishing (DTP)

Associate - DTP in the IT-ITeS Industry is also known as Associate- Publishing, Agent- DTP

Brief Job Description: : This job requires the individual to put research reports into standard templates. These templates could be in flash, macromedia, acrobat or html.

Personal Attributes : Individuals with strong command over flash, macromedia, acrobat or html are desirable, as this job requires publishing of content in these formats.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)

• EVALUATE TECHNICAL PERFORMANCE OF ALGORITHMIC MODELS
• WORK EFFECTIVELY WITH COLLEAGUES
• DESIGN CHIPSETS TO SUPPORT DEPLOYMENT OF ALGORITHMIC MODELS
• MANAGE YOUR WORK TO MEET REQUIREMENTS
• MAINTAIN A HEALTHY, SAFE AND SECURE WORKING ENVIRONMENT
• PROVIDE DATA/INFORMATION IN STANDARD FORMATS
• DEVELOP YOUR KNOWLEDGE, SKILLS AND COMPETENCE
• BUILD AND MAINTAIN RELATIONSHIPS AT THE WORKPLACE