Healthcare - Courses

ANESTHESIA TECHNICIAN


Anaesthesia Technician : Paramedical professional working in hospital settings and an integral part of the anaesthesia patient care team. Also known as anaesthetic technician.

Brief Job Description: : Individuals in this job provide support to anaesthesia providers in the acquisition, preparation and application of the equipment and supplies required for the administration of anaesthesia.

Personal Attributes :The job requires individuals to be capable of a level of self direction and supervision which is commensurate with their training. These individuals should be comfortable of working in critical and emergency settings and available to odd hours.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Assist licensed anaesthesia provider in different care settings
  • Prepare and manage anaesthesia room
  • Maintenance of Equipment
  • Administrative and other Duties
  • Act within the limits of one's competence and authority
  • Maintain a safe, healthy, and secure working Environment
  • Practice Code of conduct while performing duties
  • Follow biomedical waste disposal protocols
  • Follow infection control policies and procedures

Assistant Physiotherapist


Assistant Physiotherapist in the Healthcare Industry is also known as physical therapist assistant(PTA).

Brief Job Description: : Assistant Physiotherapist work alongside qualified physiotherapists, assisting in the rehabilitation of patients suffering from reduced mobility. Key tasks of a Assistant Physiotherapist include setting up equipment, preparing clients for therapy and demonstrating mobility aids and exercises. Other duties may include keeping the department tidy and basic administration work.

Personal Attributes :Assistant Physiotherapist are required to be calm and patient. They should have an interest in health and physical education and carry a positive and motivating attitude. It is also important to have a good level of physical fitness and the ability to work well in a team. They are also required to be familiar with utilization of various equipment, rehabilitation or walking aids used during the treatment.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Follow the treatment plan as directed bythe physiotherapist
  • Assist in patient mobility
  • Monitor and report changes in healthstatus of the patient to the supervisor
  • Provide patient/family education andsupport
  • Participate in program planning
  • Assist in providing occupational therapy
  • Collate and communicate healthinformation
  • Act within the limits of your competenceand authority

Blood Bank Technician


Blood Bank Technician in the Healthcare Industry is also known as a phlebotomy technician and Blood Bank Laboratory technician.

Brief Job Description: : Blood Bank Technicians work in a lab to collect, label and store blood. The blood bank technicians test samples to screen potential donors, store blood, draws and maintain documentation and records.They make patients comfortable during the procedure and monitor their vital signs. They also check compatibility blood before issuing it out for transfusion.

Personal Attributes :This job requires the individual to work in collaboration with medical laboratory technologist and other members of the healthcare team and deliver the healthcare services as directed. The individual should be result oriented. The individual should also be able to demonstrate clinical skills, communication skills and ethical behaviour. Individuals must always perform their duties in a calm, reassuring and efficient manner.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Assist nurse in checking vital parameters
  • Collect Blood Donor's Medical History and screen donors
  • Monitor donor during the donation procedure
  • Screen donated blood for presence of any infection
  • Assist patient in maintaining normal elimination
  • Document,label and store blood donations
  • Act within the limits of one's competence and authority
  • Maintain a safe, healthy, and secure working Environment
  • Practice code of conduct while performing
  • Work effectively with others
  • Manage work to meet requirements
  • Draw blood from donor
  • Check compatibility of blood

Cardiac Care Technician


Cardiac Care Technician (CCT) is a health care specialist who supports cardiologist in diagnosing and treatment of ailments of the human heart.

Cardiac care technician in the health Industry is also known as a cardio graphic technician or cardiovascular technician.

Brief Job Description: : Individuals in this job assist in performing invasive and noninvasive diagnostic examinations and therapeutic interventions of the heart and/ or blood vessels at the request or direction of a provider.

Personal Attributes :This job requires individuals to work as a part of a multidisciplinary team and should demonstrate motivation and an innovative approach. The individual should have good organisational and time management skills and should have understanding of the anatomy and physiology human body, particularly related to cardio vascular system.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Perform Treadmill Test (TT) to assess cardiovascular response
  • Assist with transesophageal cardiac ultrasound studies
  • Assist with pericardiocentesis procedure by echocardiography
  • Assist with implant of pacemakers by establishing lead integrity
  • Assist with insertion of temporary pacemakers
  • Demonstrate proficiency in using equipment
  • Ensure availability of medical and diagnostic supplies
  • Act within the limits of one's competence and Authority
  • Assist cardiologist in assessing cardiac structure and function using cardiac ultrasound
  • Assist cardiologist in assessing cardiac structure and function using cardiac ultrasound
  • Maintain a safe, healthy, and secure working Environment
  • Work effectively with others
  • Manage work to meet requirements
  • Practice Code of conduct while performing duties
  • Follow biomedical waste disposal protocols
  • Follow infection control policies and procedures
  • Monitor and assure quality

Dental Assistant


Dental Assistant in the Healthcare Industry is also known as a Chair-side Assistant, Dental Surgery Assistant and Dentist's Nurse.

Brief Job Description: : Dental Assistant provides support to the dentist to perform dental procedures in a timely, efficient and safe manner. Dental assistant prepares for and supports patients for treatment, and assists the Dentist with clinical procedures.

Personal Attributes :This job requires the individual to work in collaboration with Dentists and other members of the oral healthcare team and deliver the healthcare services as directed. The individual should be result oriented. The individual should also be able to demonstrate clinical skills, communication skills and ethical behaviour. Individuals must always perform their duties in a calm, reassuring and efficient manner.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Perform Supportive Tasks
  • Prepare work area for patient treatment
  • Assist with intra-oral Preventive Procedures
  • Assist with intra-oral Restorative
  • Assist with Operative Dentistry Procedures
  • Act within the limits of one's competence and Authority
  • Maintain a safe, healthy, and secure working Environment
  • Practice Code of conduct while performing duties
  • Follow biomedical waste disposal protocols
  • Follow infection control policies and procedures
  • Assist with Endodontic Procedures
  • Assist with Prosthodontic Procedures
  • Assist with Periodontal Procedures
  • Assist with Orthodontic Procedures
  • Work effectively with others
  • Manage work to meet requirements

Dialysis Technician


Dialysis Technician: also referred to as renal dialysis technician, hemodialysis technician, or nephrology technician.

Brief Job Description: : Dialysis Technician operates machines and perform dialysis on patients with acute or chronic kidney failure. They work under the supervision of physicians and nurses, primarily in hospitals, clinics, dialysis centers/facilities, some nursing homes, assisted living facilities, and long term care facilities. They are responsible for the operation, cleaning, and sterilisation of the dialysis machines. Dialysis Technicians give patients important medical, technical, social and emotional support and also provide vital information on patient conditions to nurses, doctors, and other medical staff.

Personal Attributes :This job requires the individual to work in collaboration with Doctors ,nurses and other healthcare providers. They must have good communication skills to accurately report and document findings/results of their patients. They should be sensitive to the needs of the patient and be able to establish a good rapport with them.particularly related to cardio vascular system.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Collect and assess the patient's chart and vitals
  • Prepare and position the patient for treatment
  • Monitor technical/ clinical vitals during the treatment
  • Maintain and disinfect the delivery system
  • Evaluate and prepare the access site for cannulation
  • Operate and maintain water treatment plant
  • Act within the limits of your competence and authority
  • Maintain a safe, healthy and secure environment
  • Manage dialysis machine set up and assemble the extracorporeal circuit
  • Respond to dialysis related emergencies in patient and equipment
  • Follow infection control policies and procedures
  • Unhook patient from the machine
  • Record the treatment
  • Work effectively with others
  • Reprocess dialysers
  • Monitor and assure quality
  • Connect patient to the dialysis machine
  • Conduct pre and post dialysis evaluation
  • Follow biomedical waste disposal protocols

Emergency Medical Technician (EMT) – Advanced


Emergency Medical Technician (EMT) Advanced in the Healthcare Industry is also known as a lifesaver or paramedic. EMT-Advanced has more training and internship requirements than the EMT-Basic and can undertake additional tasks, administer a greater range of medication and perform more procedures.

Brief Job Description: : Individuals at this job need to provide emergency medical support and care to individuals who are critically ill or injured and transport them to a medical facility within stipulated time limits.

Personal Attributes :This job requires individuals to work in a team and be comfortable in making decisions pertaining to their area of work. Individuals should be able to maintain composure in extremely stressful conditions in order to assess medical situations and perform emergency lifesaving procedures according to the methods in which training has been imparted to them. Individuals must always perform their duties in a calm, reassuring and efficient manner. The individual must be able to lift between 45 – 99 kilograms of weight with a partner, as the weight of patients will typically fall within that range. The fitness of the individual should be assessed using the Defence Man & Woman guidelines

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Respond to emergency calls (Advanced)
  • Size up the scene at the site
  • Follow evidence based protocol while managing patients
  • Assess patient at the site (Advanced)
  • Manage cardiovascular emergency (Advanced)
  • Manage cerebrovascular emergency
  • Manage allergic reaction
  • Manage poisoning or overdose (Advanced)
  • Manage environmental emergency
  • Manage behavioural emergency (Advanced)
  • Manage musculoskeletal injuries
  • Manage injuries to head and spine
  • Manage infants, neonates and children
  • Manage respiratory emergency
  • Manage severe abdominal pain
  • Manage mass casualty incident
  • Select the proper provider institute for transfer
  • Transport patient to the provider institute
  • Manage patient handover to the provider Institute
  • Manage diabetes emergency

Emergency Medical Technician - Basic


Emergency Medical Technician (EMT)in the Healthcare Industry is also known as a lifesaver or paramedic.

Brief Job Description: : Individuals at this job need to provide emergency medical support and care to individuals who are critically ill or injured and transport them to a medical facility within stipulated time limits.

Personal Attributes :This job requires individuals to work in a team and be comfortable in making decisions pertaining to their area of work. Individuals should be able to maintain composure in extremely stressful conditions in order to assess medical situations and perform emergency lifesaving procedures according to the methods in which training has been imparted to them. Individuals must always perform their duties in a calm, reassuring and efficient manner. The individual must be able to lift between 45 – 99 kilograms of weight with a partner, as the weight of patients will typically fall within that range. The fitness of the individual should be assessed using the Defence Man & Woman guidelines.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Respond to emergency calls (Advanced)
  • Size up the scene at the site
  • Follow evidence based protocol while managing patients
  • Assess patient at the site (Advanced)
  • Manage cardiovascular emergency (Advanced)
  • Manage cerebrovascular emergency
  • Manage allergic reaction
  • Manage obstetrics/gynaecology emergencies
  • Manage bleeding and shock
  • Manage soft tissue injuries and burns
  • Patient triage based on the defined clinical criteria of severity of illness
  • Manage musculoskeletal injuries
  • Manage injuries to head and spine
  • Manage infants, neonates and children
  • Manage respiratory emergency
  • Manage severe abdominal pain
  • Manage mass casualty incident
  • Manage poisoning or overdose
  • Manage environmental emergency
  • Manage behavioural emergency

General Duty Assistant


General Duty Assistant - Healthcare (GDA) are also known as "Nursing Care Assistant", "Nursing Assistant" , "Nursing Aide", "Bedside Assistant" or "Orderlie" when working in a hospital environment.

Brief Job Description: : Individual on the job provides patient care and help maintain a suitable environment. Some of the key responsibilities of the General Duty Assistant are to provide patient's daily care, patient's comfort, patient's safety and patient's health needs.

Personal Attributes :This job requires the individual to work in collaboration with Doctors and Nurses and other healthcare providers and deliver the healthcare services as suggested by them. The individual should be result oriented. The individual should also be able to demonstrate basic patient care skills, communication skills and ethical behaviour. The individual should be willing to work in wards or clinics in shifts.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Assist nurse in bathing patient
  • Assist nurse in grooming the patient
  • Assist patient in dressing-up
  • Support individuals to eat and drink
  • Assist patient in maintaining normal elimination
  • Transferring patient within the hospital
  • Assist nurse in measuring patient parameters accurately
  • Respond to patient's call
  • Clean medical equipment under supervision of nurse
  • Assist nurse in performing procedures as instructed in the care plan
  • Assist nurse in observing and reporting change in patient condition
  • Carry out last office (death care)
  • Work effectively with others
  • Manage work to meet requirements
  • Maintain a safe, healthy and secure environment
  • Practice Code of conduct while performing duties
  • Follow biomedical waste disposal protocols
  • Communicating appropriately with co-workers
  • Prevent and control infection

Home Health Aide


Home Health Aide (HHA) is also known as Home Health Provider and Unlicensed Assistive Personnel (UAP).

Brief Job Description: : Provide routine individualised healthcare to the elderly, convalescents, or persons with disabilities at the patient's home. Monitor or report changes in health status. Provide personal care such as bathing, dressing, and grooming of patient.

Personal Attributes :This job requires the individual to work in collaboration with patient carers and other healthcare providers. The individual should be result oriented. The individual should also be able to demonstrate basic patient care skills, communication skills and ethical behaviour. The individual should be calm and patient while dealing with elderly person.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Assist patient in bathing
  • Assist patient in grooming
  • Assist individual in dressing-up
  • Support patient to eat and drink
  • Assist individual in maintaining normal elimination
  • Prevent and control infection in the home setting
  • Communicate with geriatric/paralytic/immobile patient and their carers
  • Enable geriatric/paralytic/ immobile patient to cope with changes to their health and well-being
  • Implement interventions with geriatric/paralytic/immobile patient at risk of falls
  • Act within the limits of your competence and authority
  • Work effectively with others
  • Manage work to meet requirements
  • Maintain a safe, healthy and secure environment
  • Practice Code of conduct while performing duties
  • Follow biomedical waste disposal protocols

Medical Laboratory Technician


Medical Laboratory Technician (MLT) : Also referred to as Clinical Laboratory Science professional, Medical Technologist and Medical Laboratory Scientist.

Brief Job Description : The Medical laboratory technicians perform complex tests for diagnosis, treatment, and prevention of disease.

These professionals are responsible for supporting and assisting doctors/ scientists in their day to day working in a variety of roles. They function as the main support to biomedical scientists in pathology laboratories.

Personal Attributes : This job requires the MLT to work in association with doctors, pathologists and scientists. Essential attributes include empathy, orientation to detail, dexterity, critical thinking, persistence and ability to work in stressful environment.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Conduct analysis of body fluids/ samples
  • Maintain, operate and clean laboratory equipment
  • Provide technical information about test results
  • Prepare and document medical tests and clinical results
  • Establish and monitor quality assurance programs
  • Supervise and guide other laboratory personnel
  • Maintain a safe, healthy, and secure working environment
  • Practice Code of conduct while performing duties
  • Follow biomedical waste disposal protocols
  • Follow infection control policies and procedures
  • Correctly collect, transport, receive, accept or reject and store blood samples
  • Conduct research under guidance
  • Assist in fine needle aspiration cytology
  • Ensure availability of medical and diagnostic supplies
  • Act within the limits of one's competence and authority
  • Work effectively with others
  • Manage work to meet requirements
  • Monitor and assure quality and authority

Operating Theatre Technician


Operating Theatre Technician - (OTT): They prepare and maintain operating theatre and equipment, and assist surgical and anaesthetic teams during operations. They are also known as "Operation Room Technician", "Scrubs", or "Operating Theatre Assistants" when working in a hospital environment.

Brief Job Description : Some of the key responsibilities of the Operating Theatre Technician are transport patients, preparing operating room for surgery, set up, check, connect and adjust surgical equipment, technical assistance to surgeons, clean & restock the operating room, arranging instrument, supplies and equipment according to instruction and position patients for surgery.

Personal Attributes : This job requires the individual to work in collaboration with Doctors and Nurses and other healthcare providers and deliver the healthcare services as suggested by them. The individual should be result oriented. The individual should also be able to demonstrate clinical skills, communication skills and behavioural skills.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Prepare and maintain operation theater
  • Maintain equipment support in an acute care environment
  • Identify and move to maintain a sterile field
  • Follow infection control policies and procedures
  • Manage and maintain theater equipment
  • Prepare patient for operative procedures
  • Provide intra-operative equipment and technical support
  • Assist anaesthetist in handling emergencies outside of OT Room
  • Ensure availability of medical and diagnostic supplies
  • Maintain a safe, healthy, and secure working Environment
  • Act within the limits of one's competence and authority
  • Work effectively with others
  • Manage work to meet requirements
  • Follow radiation safety guidelines
  • Follow biomedical waste disposal protocols
  • Monitor and assure quality
  • Manage hazardous waste

Pharmacy Assistant


Pharmacy Assistant in the Healthcare Industry is also known as a Pharmacy Technician and Pharmaceutical Care Associate.

Brief Job Description : Pharmacy Assistants work under the direct supervision of a registered pharmacist and perform many pharmacy-related functions. They refer any questions regarding prescriptions, drug information, or health matters to a pharmacist. Technicians review prescriptions or requests for refills that they receive from patients and nurse.

Personal Attributes : Pharmacy Assistants should demonstrate strong customer service and teamwork skills because they interact with patients, co-workers, and health care professionals. They should have good mathematics, spelling, reading skills and knowledge about the medical terminologies. Pharmacy Assistants should be alert, observant, organised, dedicated, and responsible. They should be willing and able to take directions, but be able to work independently without constant instruction. They must be precise.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Receive prescription from pharmacist and verify that information is complete
  • Record and select the correct medicines for dispensing
  • Establish or maintain patient profile, including lists of medications taken by individual patients
  • Manage and maintain the drugs supply and order
  • Maintain proper storage and security condition for drugs
  • Act within the limits of one's competence and authority
  • Maintain a safe, healthy, and secure working Environment

Radiology Technician


Radiology Technician:also referred to as Radiologic technologist, Radiological technologist.

Brief Job Description : Radiology Technicians perform diagnostic imaging examinations such as X-rays, CT and MRI scans under the guidance of a Radiologist. Radiology Technicians are responsible for preparing patients and operating equipment for the test/tests, besides keeping patient records, adjusting equipment's based on patient need and test recommended and maintaining equipment.

Personal Attributes : Radiology Technicians must be able to interact with patient and their attendants and be a team players. They must also be polite and be able to calm and placate upset patients (and accompanying members). They should be able to work for long period of time in standing position and must be able direct, transfer, help patients reach the test location.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Follow radiological diagnostic needs of patients
  • Prepare the patient and the room for the procedure
  • Operate and oversee operation of radiologic equipment
  • Prepare and document reports
  • Recognise contrast induced adverse reactions
  • Collate and communicate health information
  • Ensure availability of medical and diagnostic supplies
  • Act within the limits of one's competence and authority
  • Maintain a safe, healthy, and secure working Environment
  • Follow radiation safety guidelines
  • Follow biomedical waste disposal protocols
  • Follow infection control policies and procedures
  • Monitor and assure quality
  • Process radiographic images

X- ray Technician


X-ray Technician:X-ray Technician creates X-ray images of parts of human body to help physicians diagnose and treat various illnesses and injuries as accurately as possible.

Brief Job Description : Individuals at this job need to create X-ray images of parts of the human body using radiographic equipment under the guidance and supervision of Radiologist . They explain medical imaging procedure, prepare X-ray room & patient for procedure, operate & m a i n t a i n X-ray machine, record radiological supplies, prepare report & document under Radiologist's guidance, maintain records and carry out other administrative jobs as needed in the department.

Personal Attributes : This job requires individuals to work in a team and in close collaboration with Radiologist. They must be polite and be able to calm and placate upset individuals. They should be able to remain standing for long periods of time and must have strength to transfer and position patients for scans. They should have t h e capacity to visualize tw o and three -dimensional spatial.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Comprehend conventional radiological needs of patients
  • Process X-ray films/ Images
  • Prepare and document conventional radiological reports
  • Collate and communicate health information
  • Ensure availability of medical and diagnostic supplies
  • Act within the limits of your competence and authority
  • Maintain a safe, healthy and secure environment
  • Prepare the patient and the room for the conventional radiological procedures
  • Operate and oversee operation of conventional radiologic equipment
  • Follow radiation safety guidelines
  • Follow biomedical waste disposal protocols
  • Follow infection control policies and procedures
  • Monitor and assure quality
  • Recognize healthy body systems

Hospital Front Desk Coordinator


Brief Job Description : Individuals in this job are usually the first contact point in healthcare organizations encountered by patients and visitors, whether on the phone, online or in person. They assist in coordination at Front Desk at Healthcare Facility.

Personal Attributes : The job requires individuals to have good communication skills and ability to handle a high level of stress and activity while managing fast paced office duties. They must be computer savvy. They must be skilled to interact with a wide range of personality types in both pleasant and difficult situations . The job requires individuals to possess key qualities such as patience, confidence, maturity, compassion, patient centricity , good listening circumstances.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Accomplish allocated task at hospital front desk
  • Ensure Customer Service Excellence & Patient Satisfaction
  • Perform Billing Activities
  • Maintain interpersonal relationship with colleagues, patients and others
  • Maintain professional & medico-legal conduct
  • Maintain a safe, healthy and secure working environment
  • Follow biomedical waste disposal and infection control policies and procedures

Radiation Therapy Technologist


Brief Job Description : Radiation Therapist Technologist (RTT) work closely with doctors, patients and other members of the health care team. They use advanced computer systems and radiation therapy equipment to implement treatment plans.

Personal Attributes : The job requires individuals to have good communication and ability to handle a high level of stress and activity while managing fast-paced office duties. An aptitude for science related work; compassionate, strong interpersonal skills and the ability to work as part of a team; capable to handle work pressure with cool mind and to be focused and attentive to detail, eager to learn and update knowledge. The job requires individuals to possess key qualities such as confidence, maturity, compassion, patient centricity, active listening.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Work effectively in radiation therapy practice
  • Implement safe radiation practice to protect and enhance patient safety
  • Plan and prepare patient for radiation therapy treatment
  • Deliver radiation therapy treatment
  • Engage in evidence-based practice and professional learning
  • Maintain interpersonal relationship with colleagues, patients and others
  • Maintain professional & medico-legal conduct
  • Maintain a safe, healthy and secure working environment
  • Follow biomedical waste disposal and infection control policies and procedures

Neurophysiology Technology Assistant


Brief Job Description : A Neurophysiology Technology Assistant performs tests and assists physicians in the diagnosis and evaluation of diseases of the brain, peripheral and autonomic nervous system and sleep disorders using electronic testing equipment. A neurophysiology technology assistant is not expected to/should not discuss the findings of the studies with the patient, counsel the patient in any way regarding further tests or treatment options, insert needle electrodes into the muscles or around the nerves and write the impression of the studies or attempt to report findings.

Personal Attributes : The job requires individuals to have good communication, time management skills and ability to work in a multidisciplinary team environment. The individual should possess key qualities such as confidence, maturity, compassion, patient centricity. He/she should exhibit good coordination skills, ethical behavior and deal empathetically with patients. The trainee should have a sound knowledge of operating computers

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Carry out electroencephalography and video electroencephalography
  • Carry out nerve conduction studies and prepare the patient for electromyography
  • Carry out evoked potentials studies
  • Perform basic maintenance of neurophysiology equipment
  • Maintain a professional relationship with patients, colleagues and others
  • Maintain professional & medico-legal conduct
  • Maintain a safe, healthy and secure working environment
  • Follow infection control policies & procedures including biomedical waste disposal protocols

Healthcare Quality Assurance Manager's


Brief Job Description : A Healthcare Quality Assurance Manager's main job is to ensure that healthcare organization gets the right guidance to implement quality accreditation/certification standards and healthcare personnel are guided to follow quality parameters at all times. They may implement the quality accreditation/certification process directly in the healthcare organization depending on its size and nature of services.

Personal Attributes : The individual in this job should possess a good command over communication, good auditing skills, knowledge of the best industry practices, the knowledge about statistical tools to collect and analyze various data, good interpersonal skills including teamwork. They should be dynamic in adopting latest quality management tools and have sound knowledge of National and International guidelines on patient safety as appropriate.

NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Study the healthcare organization, plan and develop quality processes accordingly.
  • Perform gap analysis of healthcare quality procedures and implement improvement strategy
  • Identify training needs and organize training interventions to meet healthcare quality standards
  • Carry out internal audits and review the audit findings with management at all stages of healthcare organization
  • Prepare and support healthcare organization before, during and after external audits for achieving quality accreditation/certification
  • Promote institutionalizing continuous quality improvement in healthcare organization
  • Apply NABH standards for accreditation of healthcare organization
  • Maintain interpersonal relationship with patients, colleagues and others
  • Maintain professional & medico-legal conduct
  • Maintain a safe, healthy and secure working environment
  • Follow biomedical waste disposal and infection control policies and procedures

VISION ASSISTANT


Brief Job Description : Vision Assistant performs administrative duties including scheduling appointments, maintaining medical records and provides support to an ophthalmologist and healthcare team as per organizational policies.

Personal Attributes : This job requires individuals to have patience, confidence, maturity, compassion, customer centricity, good listening skills and resourcefulness.



NATIONAL OCCUPATIONAL STANDARDS (Nos.)


  • Obtain the case history
  • Measure visual acuity
  • Assess refractive status using autorefractor
  • Dispense spectacles and dispense optical prescriptions accurately
  • Support clients in selecting appropriate spectacle frames or contact lenses
  • Assist ophthalmologist in clinic management
  • Maintain a safe, healthy and secure working environment
  • Follow infection control policies & procedures including biomedical waste disposal protocols